Privacy Policy

Effective date: May 25, 2018


We at Roombler know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy.


By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby recognize that we will collect, use, and share your information as described in this policy.

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Services. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.

We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us personal information, please contact us at privacy@roombler.com.

Changes to the privacy policy

We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to such changes. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them.

Collection of personal information

Information You Provide to Us

We receive and store any information you knowingly provide to us. Through the registration process and through your account settings, we collect personal information such as your name, email address and password. If you provide your third-party account credentials to us, for example when connecting external channels, you understand some content and/or information in those accounts ("Third Party Account Information") may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy.

We may communicate with you if you've provided us the means to do so. For example, if you've given us your email address, we may email you about your use of the Services. An example of this would be the emails we send to notify you about new bookings. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. This communication is part of the Service.

Information Collected Automatically

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, "cookie" information, the type of browser and/or device you're using to access our Services, and the page or feature you requested. "Cookies" are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device's acceptance of cookies, but this may prevent you from taking advantage of some of our features. Also, if you click on a link to a third party website or service, such third party may also transmit cookies to you.

We may use the collected data to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

Online Tracking

We neither rent nor sell your Personal Information in personally identifiable form to anyone. However, we may share your Personal Information with third parties as described in this section:

Information that's no longer personally identifiable

We may anonymize your Personal Information so that you are not individually identified, and provide that information to our partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual.

We use Google Analytics and other similar analytical services (from now all all these are included in the term "Analytics Services") to help analyze how Users use the Service. The Analytics Services use cookies to collect information such as how often Users visit the Service, what pages they visit, and what other sites they used prior to coming to the Service. We use the information we get from the Analytics Services only to improve our Service. The Analytics Services may collect the IP address assigned to you on the date you visit the Service, but not your name or other personally identifying information. We do not combine the information generated through the use of the Analytics Services with your Personal Information. Although the Analytics Services may plant a persistent Cookie on your web browser to identify you as a unique User the next time you visit the Service, the Cookie cannot be used by anyone but the Analytics Service. The Analytics Services we use are GDPR compliant as well.

Agents

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we currently use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

Business Transfers

We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Security

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We do our utmost to protect the privacy of your account and other Personal Information we hold in our records. Even so, unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Although we cannot guarantee complete security, we use branch standard best practises to uphold the security. Any type of detected breach of security will be reported to the appropriate authorities in accordance with the regulations.

Data retention and deletion

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

  • For active users, we will keep data necessary for us to fulfill the function of the Service until such time when the user becomes inactive.
  • For inactive users we will retain data for a minimum period of 1 year and a maximum period of 5 years from date of last transaction.

A user is considered active when logged in to the Service.

Regardless of the provisions above, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

User rights

As an individual you are granted rights according to the applicable data protection law:

  • The right to information and access to your personal data.
  • The right to rectification of your personal data.
  • The right to object to, and to restrict, our processing of your personal data
  • The right to be forgotten; deletion of your data.
  • The right to not be subjected to fully automated decisions made on the basis of your personal data, such as profiling.
  • The right to data portability.

If you have provided your consent to your processing of personal data, you may also withdraw your consent at any time. The rights are not absolute, and you may read more about your rights in the EU General Data Protection Regulation Chapter III, or at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en To exercise your rights or if you otherwise have any questions regarding our processing of your personal data, we encourage you to contact us as described below. However, we also notify you that you may raise complaint to a data protection authority, e.g the supervisory authority where you live or the Swedish Data Protection Authority. You may find further information on their website: https://www.datainspektionen.se/

User options

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

You will be able to add, update, or delete information. Any consent you have given can be revoked by you at any given time by contacting us at privacy@roombler.com. You may request deletion of your account by writing to privacy@Roombler.com. Some information may remain in our records after your deletion of such information from your account and we may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

Questions about this policy

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to privacy@roombler.com, and we will try to resolve your concerns.